​Return & Refund Policy

Last Updated: March 12th, 2025

Thank you for shopping at ShineFever. We want you to love every purchase, but if you’re not satisfied, here’s how we handle returns and refunds.

​1. Eligibility

• ​Timeframe:
  • ​US & Other Countries: Items must be returned within ​30 days of delivery.
  • ​EU/EEA: You have ​14 days from receipt to cancel your order (no reason required).
• ​Condition: Items must be ​unused, undamaged, and in original packaging with tags and proof of purchase (order number or receipt).

​2. Non-Returnable Items

• Personalized/custom-made products (e.g., engraved items).
• Sealed consumables (e.g., skincare, food) for hygiene reasons.
• Final sale items (clearly marked as “Non-Returnable”).
• Products damaged due to misuse or negligence.

​3. Return Process

1. ​Request a Return:
   • Log into your account and visit “Order History,” or email [support@shinefever.com] with your order number.
   • EU customers: No return authorization is required within the 14-day withdrawal period.
2. ​Ship the Item:
   • Include the ​Return Authorization (RA) number (if applicable) and ship to:
     1413 Foulk Road, Wilmington, Delaware.
   • Use a ​trackable shipping method (we’re not responsible for lost returns).
3. ​Refund Processing:
   • Refunds are issued within ​5 business days of receiving the item.

​4. Refund Methods

• ​Full Refund: Original payment method (excluding shipping fees unless the return is due to our error).
• ​Store Credit: Available upon request for faster processing.
• ​Exchanges: Contact us to arrange a replacement (subject to stock availability).

​5. Return Shipping Costs

• ​Free Returns (EU): We cover return shipping for EU customers exercising their 14-day withdrawal right.
• ​US & Other Countries:
  • ​Our Fault (wrong/damaged item): We’ll email a prepaid return label.
  • ​Change of Mind: Customer pays return shipping.

​6. International Returns

• ​Customs/VAT:
  • For EU returns: Include the original customs paperwork to avoid VAT/duty charges.
  • Non-EU returns: Refunds exclude original shipping and customs fees.

​7. Contact Us

For questions or urgent requests:

• Email: [support@shinefever.com]
• Phone: [+1 (307) 228-4905] (Mon-Fri, 9 AM–6 PM EST)

Legal Compliance:

• ​EU: Complies with Directive 2011/83/EU (consumer rights).
• ​US: Aligns with FTC guidelines; state-specific policies available upon request.

Notes:

• Display this policy in your website footer and checkout page.
• Use tools like ReturnLogic or Loop Returns to automate workflows.
• Consult a legal expert to ensure GDPR/regional compliance.

Let me know if you need adjustments for specific countries! 🛒